Terms of service

Welcome to The Grocer. By accessing our website, placing an order, or using any of our services, you agree to comply with the following Terms of Service. Please review these terms carefully before using our platform.

1. Acceptance of Terms

By using The Grocer’s website or services

2. About The Grocer

The Grocer is committed to offering high-quality, safe, and authentic food products. All products listed on our website are sourced, stored, and handled according to our quality standards.

3. Product Information

We aim to provide accurate and updated product descriptions, images, and pricing. However, minor variations may occur. The Grocer reserves the right to correct any errors, including pricing, without prior notice.

4. Orders & Payment

All orders are subject to availability and confirmation.

The Grocer may cancel or refuse any order due to stock issues, inaccurate pricing, or security reasons.

We accept Cash on Delivery (COD).

For COD orders, customers must inspect the product at the time of delivery before making payment.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to location, weather, courier delays, or unforeseen circumstances. The Grocer is not responsible for delays caused by third-party delivery partners.

6. Returns & Refunds

We offer returns and refunds in line with our Return & Refund Policy, which is available separately on our website. Customers must raise return requests within the specified timeframe and follow all instructions for eligibility.

7. User Accounts

Customers using an account on our website must ensure all information provided is accurate.
You are responsible for maintaining the confidentiality of your login details and all activities under your account.

8. Prohibited Activities

Customers may not:

Engage in fraudulent activities or misuse the website

Attempt to harm or overload our website systems

Copy or distribute website content without permission

Use false information when placing orders

9. Intellectual Property

All content on The Grocer’s website—including branding, text, graphics, product images, and designs—is the exclusive property of The Grocer or its content partners. Unauthorized use is strictly prohibited.

10. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes will be resolved in the appropriate courts under this jurisdiction.

11. Contact Information

For any questions, support, or complaints, please contact:
The Grocer Customer Care
Email: support@grocer.com.bd
WhatsApp: +880 1712-898736
Phone: +880 1712-898736